Product Delivery & Return Policy

Product Delivery:

At MYHEALTH PRIVATE LIMITED, we strive to provide a reliable and efficient delivery service for our customers. We partner with Royal Mail, a reputable delivery service provider in the United Kingdom, to ensure the safe and timely delivery of your ordered products. This policy outlines the delivery process and your rights as a consumer.

1. Delivery Options and Timeframes:

We offer various delivery options during the checkout process, including standard delivery, express delivery, and next-day delivery (where applicable). The estimated delivery timeframes for each option will be provided at the time of purchase. Please note that these timeframes are approximate and may vary due to factors beyond our control, such as weather conditions or unforeseen delivery disruptions.

2. Delivery Address:

During the checkout process, it is your responsibility to provide an accurate and complete delivery address. We rely on the information provided by you to deliver your order correctly. If the provided address is incorrect or incomplete, resulting in a failed delivery attempt, we cannot be held responsible. In such cases, additional delivery charges may apply for re-delivery or redirection of the package.

3. Delivery Tracking:

For your convenience, we provide tracking information for orders shipped via Royal Mail. Once your order is dispatched, you will receive a tracking number via email or SMS, allowing you to monitor the progress of your delivery. You can track your package on the Royal Mail website or through their designated tracking service.

4. Delivery Delays:

While we strive to deliver your products within the estimated timeframes, please note that occasional delays may occur due to circumstances beyond our control. These can include, but are not limited to, postal strikes, adverse weather conditions, or disruptions in the Royal Mail / private courier delivery network. We appreciate your understanding and patience in such situations. If you experience a significant delay in receiving your order, please contact our customer service team for assistance.

Product Returns:

We want you to be satisfied with your purchase from MYHEALTH PRIVATE LIMITED. If, for any reason, you are not completely satisfied with the product you have received, you may be entitled to return it. This policy outlines the conditions and process for returning products.

1. Return Eligibility:

To be eligible for a return, the following conditions must be met:

• The product must be in its original condition, unused, and in its original packaging.
• The return request must be initiated within the specified return period, which is typically 14 days from the date of receipt, unless otherwise stated.
• Certain products may be exempt from return due to hygiene or safety reasons, such as perishable items, intimate apparel, or personalized items.

2. Return Process:

To initiate a return, please follow these steps:

• Contact our customer service team to inform them about your intention to return the product. Provide relevant details, such as your order number, the item(s) you wish to return, and the reason for the return.
• Our customer service team will guide you through the return process and provide you with a return authorization, if applicable.
• Package the product securely in its original packaging, including any accessories or documentation that came with it.
• Affix the provided return label, if applicable, or use a reliable postage service to send the package back to our designated return address.

3. Return Costs:

The costs associated with returning a product, such as postage or shipping fees, will generally be borne by the customer unless otherwise agreed upon or if the return is due to a fault on our part (e.g., incorrect or defective product). We recommend using a tracked and insured shipping method for return shipments to ensure the safe delivery of the package.

4. Refunds and Exchanges:

Upon receiving the returned product and verifying its eligibility for a return, we will process your refund or exchange as per your request. Refunds will be issued using the same payment method used for the original purchase. Please allow a reasonable processing time for the refund to be reflected in your account.

5. Damaged or Faulty Products:

If you receive a damaged or faulty product, please contact our customer service team immediately, providing relevant details and supporting evidence (such as photos). We will assess the situation and provide you with appropriate assistance, which may include a refund, replacement, or repair of the product, depending on the circumstances.

Please note that this policy is subject to the applicable laws and regulations of the United Kingdom, including the Consumer Rights Act 2015. Your statutory rights as a consumer are not affected by this policy.

If you have any questions or concerns regarding our Privacy Policy, you can reach out to us at:

MYHEALTH PRIVATE LIMITED Phone: 0044 121 455 9494. Email: info@drayurvedamedicine.com